production wizard

Q1. I wish to apply for a Job but cannot see the full information even though I am logged in. What am I doing wrong?

A: You aren't doing anything wrong. Production Wizard is set up so that you can only see the full job listing if your service(s) and location(s) match those of the job request. For instance, if there were a job requesting a DV Camera Operator in London you would need to have this service added under the 'Your Services' tab. You would not be able to apply for the job if you were only registered as a Camera Operator. The Location field for this service would also need to cover London, i.e. specify London, UK, Europe or the World.
If you follow these steps and log in you will see the job listed on your home page with a button that will allow you to see the job details which will then allow you to provide the Booker with your quote.

Q2: If I place a job request do I have to pay?

A: No, the system is free to anyone placing a project request. It also free for any Supplier to quote for a project.

Q3: I didn't receive an activation email.

A: Please be patient as email traffic can sometimes take a few minutes to get through. If you still haven't received your activation email check your spam filter; our emails sometimes end up in there. If you still haven't got the email contact support@productionwizard.com. You should also add alerts@productionwizard.com to your safe senders list (see below).

Q4: How do I add alerts@productionwizard.com to my safe senders list?

A: Internet service providers, e-mail services and IT departments all work hard to protect you from all horrible spam, yet this means sometimes e-mails you actually want get lost too. Put alerts@productionwizard.com in your 'safe sender' list. You may also want to put the domain productionwizard.com in the list.

Outlook 2007
Open up our email and click on the 'Safe Lists' icon and choose 'Add Sender to Safe Senders List'.

Outlook 2003

1. Open up our email and place your mouse over alerts@productionwizard.com in the From: email address field.
2. From the drop down menu that appears, click on 'Add to Outlook Contacts'. When the Contact window appears click on 'Save and Close'.

Yahoo

1. Click on 'Add to Address'.
2. When the window opens click on 'Add to Address Book'.

Hotmail

1. Click on the 'Save Address' button.
2. Once the 'Add' window opens click on 'OK'.

Q5: What other steps should I take to ensure I receive Production Wizard emails?

Your anti-spam software
Anti-spam software - if you have anti spam software running on your machine such as Norton or Spam Assassin, add our e-mail address alerts@productionwizard.com and our domain productionwizard.com to the safe sender list.

Your IT Department or ISP (internet service provider)
If you are still struggling, the chances are your IT department or your ISP is blocking our email before it even gets near your machine. Please advise us, your ISP and IT department to allow e-mails to come through to you from alerts@productionwizard.com and from our IP address 213.165.83.62. This is called 'whitelisting'. If you aren't getting the e-mail, thousands of other Production Wizard users will be missing out too, so please make the effort.

If all else fails get a new e-mail address
If all else fails, get a new e-mail address, we recommend gmail, as it offers big storage and so far we've had no complaints from gmail users that they don't receive the e-mail.

Q6: Can I upload my CV?

A: No, we decided early on when creating Production Wizard that we didn't want to add this functionality. As a Supplier, use the description field for a brief but compelling round up of your specific genre experience, skills and industry recognition. When receiving your quote a booker can click through to your profile and view this description as well as any links to show reels, so make sure you have good links to the best work that you have done to back up this summary. Show reels can be added once registered and logged in under 'your profile'.

Q7: How do I edit my profile?

A: You can edit the following at any time

• Name
• Address
• Company name
• Company Website
• Telephone number
• Mobile number
• E-mail address

Simply login and select Your Profile from the menu bar and then click on the 'Edit' button.
Once you have completed your amendments, click on 'Save & Continue'. You will then need to confirm the changes you have made before they become live.
You can also choose to show or hide the following details from Public view: Contact, phone, Mobile or Email.

Q8: I can't remember my username or password.

A: Your username is the email address you used to register. If you have forgotten your password click the 'forgotten password' link (top right) on the Production Wizard home page, and it will be mailed to you.

Q9: Can I delete my account?

A: No, you will need to contact support@productionwizard.com and we will delete it for you. However, if you just wish to suspend your account and stop receiving email alerts temporarily then this can be done through the Your Profile tab whilst logged on; click on edit and untick the 'Job Alerts' box.

Q10: Are there any registration fees?

A: Whether you are a booker or supplier, registration is completely free.

Q11: Can I register as a booker AND a supplier?

A: Yes. You will need to register separately for both and provide different e-mail addresses.

Q12: Can a live project be cancelled?

A: Yes, a project can be deleted via your project Directory.

Q13: Can bookers view the project results before the quotation deadline has expired?

A: Yes, a Booker can view responses as and when they come in. Each quote will generate an email advising that a quote has been placed on the system.

Q14. How do I search for jobs?

A: If you are logged in as a Supplier there is a Search button in the top menu which will list the Jobs currently on our system. You will be able to filter the search using by using the keyword search or by clicking on the Advanced Search button.
You can also use the Search box on the home page if you are not logged in.

Q15. How do I search for Suppliers?

A: When logged in as a Booker you will be able to search for a supplier by name, skill set or location using the keyword search. For more targeted results click on 'Advanced Search' and use the category drop downs to refine your supplier search by type of service offered.
You can also use the Search box on the home page if you are not logged in.

Q16. What format should I use for my Profile Picture?

A. Please select your image carefully; .jpg or .gif are the best formats. The image will be rescaled (but in proportion) to 76 pixels wide so ideally it should be no larger than 100 pixels wide to start with.

Q17. How do I set a Service Location?

A. Whether as a Booker or Supplier, selecting a Service location is simple. Start typing your desired town, city, country or continent in the Search for Location field. After three characters you will see a list of locations matching your search terms. Continue typing to narrow the list or use the down arrow/ mouse to select your location. You can select a specific place or a wider region such as France, Europe or World.

Q18: What happens once I have made a project live?

A: Suppliers in the geographical area that you have selected are alerted via e-mail and SMS and invited to quote for your project.

Q19: What happens once the project has expired?

A: As a booker, click on 'view results' to reveal the responses for each service that you requested. You can view the suppliers quote, contact details, website, biography/company statement and portfolio. Both bookers and suppliers can archive the project for future reference.

Q20: Is there a limit on how many projects a booker can have live at any one time?

A: No, there is currently no set limit.

Q21: I don't see my Service(s) listed when I try to register. What should I do?

A: Please email support@productionwizard.com and tell us the name of the service and under what heading (e.g. Design, Post Production etc) it should appear and we will endeavour to get it added to the site.

Q22: Does Production Wizard have any jobs going?

A: No, Production Wizard is not a job agency and we don't have jobs ourselves. We are a means by which Film & TV industry Bookers are put in touch with Freelancers and Service providers to fulfill their production needs.